Reporting to the General Manager, the Operations Manager is a key member of the Club’s leadership team, responsible for the effective oversight of daily operations with a primary focus on leading and optimizing the Food & Beverage (F&B) Department. While F&B is the central priority, this role also provides strategic and operational support across other key areas to ensure seamless, high-quality member experience.
 
The Operations Manager works closely with the General Manager and department heads to drive operational efficiency, uphold service excellence, and meet both financial and performance goals across the Club.
 
Key Responsibilities
 

• Lead and manage all aspects of Food & Beverage operations, ensuring exceptional quality, service, and profitability.
• Collaborate with the Executive Chef on menu development, food costing, kitchen operations, and F&B promotions.
• Provide operational oversight and support across key departments to ensure alignment with service standards and operational goals.
• Develop and implement a dynamic, year-round calendar of events and F&B-driven experiences that engage members and enhance club value.
• Monitor departmental budgets, manage costs, and identify opportunities for improved efficiency and performance.
• Ensure adherence to all health, safety, and regulatory standards throughout Club operations.
• Promote a culture of service excellence and foster continuous improvement through proactive feedback and staff development.
• Partner with the General Manager on strategic planning and assist in the execution of capital improvement initiatives.

 
Requirements

• Diploma or degree in Hospitality Management, Business Administration or related field (preferred).
• Proven experience in F&B management, ideally within a private club, resort, or premium hospitality setting.
• Strong leadership and multi-departmental operational management skills.
• Financial literacy with experience in budgeting, forecasting, and cost control.
• Excellent interpersonal, communication, and problem-solving abilities.
• Ability to work collaboratively and lead cross-functional teams in a fast-paced, service-driven environment.
• Solid understanding of health and safety regulations and hospitality service standards.
• Familiarity with club management systems or POS/F&B software is an asset.

Responsibilities:

• Ensures smooth operations of the outlet and deliver excellent customer service at all times
• Handle feedback from members professionally and follow-up with the Outlet Manager on members’ feedback and suggestions
• Assists in monthly inventory checks on operating equipment and supplies
• Maintains the cleanliness of the restaurant
• Ensure compliance to food safety and hygiene standards
• Other ad-hoc operational duties and responsibilities as and when assigned

 
Requirements:

• Diploma / Certificate in Hospitality or Tourism Management with at least 3 years’ relevant work experience in a supervisory role. Candidates with lesser experience will be considered as Service Assistant role
• Team player with excellent communication and organization skills
• Able to communicate effectively with all levels of staff
• Willing to work weekends and public holidays
• Immediate availability

Reporting to the General Manager, the Membership Manager is responsible for leading the development and implementation of strategies to grow and retain the Club’s Membership base. This role requires a proactive approach to membership sales, delivering exceptional service to prospective and current Members, and managing the complete membership experience from initial contact through to long-term engagement.
 
As the key representative of the Membership Department, the ideal candidate must be personable, knowledgeable, and committed to delivering a high-quality Member experience that reflects the Club’s values and service standards.
 
Key Responsibilities:
 

• Conduct daily Club tours for prospective Members and manage all related scheduling and administrative duties.
• Assist potential Members through the joining process and ensure timely follow-up on all membership inquiries and leads.
• Actively engage with prospects and Member referrals to promote membership and grow the Club’s Member base, while reinforcing the unique and positive image of The British Club.
• Maintain a strong presence around the Club to engage with Members, understand their needs, and provide assistance when required.
• Gather and consolidate Member feedback to stay informed of their opinions, suggestions, and concerns, and relay these insights to help inform policies and enhance services.
• Serve as a key liaison between Members and the Management Team to align Member expectations with Club offerings.
• Attend the quarterly Members Connect Night and support Club events as needed.
• Demonstrate professionalism and uphold ethical standards in all internal and external communications to promote a positive team environment.
• Be well-versed in the Club’s Rules and Bye-Laws to effectively inform and assist Members.
• Take on additional assignments or projects as directed by the Management.

 
Requirements:

• Diploma in Hospitality Management or a related field.
• Minimum of 6 years’ relevant experience, preferably in hospitality or customer service.
• A customer-focused mindset with strong organizational skills and attention to detail.
• Prior experience working with expatriates is an advantage.
• Excellent interpersonal and communication skills.
• Strong command of spoken and written English.
• Must be able to work on weekends and public holidays
• Willingness to maintain a strong presence at Club events and Member functions.

 
We regret that only shortlisted candidates will be notified
 

Responsibilities:
Prepare and serve food within the food preparation standards for functions and à la carte service. Maintain clean and safe kitchen in compliance with various health codes. Work closely with seniors to ensure Members' satisfaction. Carry out other kitchen-0related duties as and when may be assigned by the Executive Chef and Management.
 
Requirements:

• At least 2 years of work experience in Asian and Western cuisines, as well as food preparation.
• Able to communicate clearly and concisely in simple English
• Initiate food requisitions for sufficient but not excessive supply
• Possess basic knowledge of menu costing
• Establish and maintain effective working relationships with those encountered during work
• Able to work shifts, weekends and public holidays

Responsible for preparing and cooking menu items, maintaining kitchen cleanliness and food safety, working efficiently during busy shifts and collaborating with the team to ensure high-quality food.
 
Requirements:

• At least 1 year of experience preferred, but training is available for motivated candidates with no experience.
• Able to communicate in simple English
• Able to do shift work, weekends and public holidays

Responsibilities

• Provide food & beverage service in the outlets and banquets
• Attend to members' requests, taking orders and serving of food and drinks
• Maintain cleanliness of the outlets at all times
• Ad-hoc tasks as assigned by the Management

Requirements

• Basic Food and Hygiene Certificate will be an advantage
• Good communication and interpersonal skills
• Ability to work well under pressure in a fast paced environment handling multiple tasks
• Excellent interpersonal and communication skills
• Team player and service oriented
• Able to work weekends and public holidays

Only shortlisted candidates will be notified.

Responsibilities

• Ensure proper and accurate billing for monthly subscriptions, minimum F&B spending levies and activity charges.
• Handle and resolve members’ billing or finance-related queries promptly and professionally.
• Ensure strict adherence to the Club’s Standard Operating Procedures (SOP) for collections.
• Monitor and expedite collections from regular late-paying members through follow-ups and close tracking.
• Maintain proper filing of all accounting records (invoices, receipts, etc.) for easy retrieval.
• Enforce internal controls and compliance in all Accounts Receivable processes.
• Generate GIRO deductions and prepare bank reconciliations accurately and on schedule.
• Send timely reminders and EDM notifications to members to prevent late charges or suspension of account facilities.
• Assist in monthly stock take and perform any other duties as assigned by the Head of Finance.

 
Requirements

• Diploma or Degree in Accounting, Finance or a related field with at least 2 years’ relevant accounting experience (experience in membership-based organizations or clubs is an advantage).
• Strong attention to detail, good organizational and communication skills.
• Proficient in accounting software and MS Office (especially Excel).
• Ability to work independently as well as part of a team.